SHIPPING INFO & FAQ

(Frequently asked questions)

SHIPPING INFO! RE: COVID

Definitely shipping to: Canada, USA, Western Europe, Australia, New Zealand, East Asia.

 

If you are from any other country than listed above, please check on this list to see if your country is suspended from delivery at the moment.

Processing time

The time I need to prepare an order for shipping varies. Usually, I prepare orders twice per week. However, as I'm a person living with a disability this varies as my accessibility needs change day to day. 

Shipping time

When you receive the confirmation email in your mailbox, that means that I went to the post office to send your package. Please refer to the shipping time for your location. Post office services may be slow, and take longer than usual, due to conditions outside of my control, which I am not responsible for. However, don't hesitate to reach out any time and I will gladly help you.

Return

Unless your item(s) arrive damaged, I cannot accept any returns or exchanges. I apologize for any inconvenience. But please contact me if you have any problems with your order.

Conditions of reimbursement

If your package/envelope is damaged upon arrival, let me know within the 3 days after you receive it. We will find a mutual agreement on how to proceed, which may include reimbursement or re-sending your products, depending on the inventory at that time. If your parcel doesn't arrive, please do contact me. We will check the address you provided together. Please note that I'm not responsible for any errors you make when typing in your address on the website, so please check that it is correct before submitting it. If an error in the shipping address was made, I can't be held as responsible.

Based in Montreal, Canada. Prices are in CAD.

✨ meet the artist! ✨

Yas Petit Poulet is a Lebanese Queer illustrator & designer based in Tiohtià:ke (Montreal). Their work focus on exploring queer identities through the lens of science. 

© 2020 BY YAS PETIT POULET