SHIPPING POLICY & FAQ
(Frequently asked questions)
IMPORTANT: Please choose trackable shipping if you are worried about packages being lost in the mail. Lost packages are a risk. To ensure that your items will arrive home safely, we really recommend for you to choose a trackable delivery. Please read the section about lost packages to understand our policy.
UPDATE FOR UK: the UK has recently changed the VAT system for international orders. This, plus the Covid Pandemic has made shipping way longer than normal. Please note that there is no guarantee of delivery date when you choose regular shipping. From our experience with the shop, the current shipping time for parcels to get to the UK is around 30 business days and can go up to 90 days. Thank you for your patience and understanding during these very hard times. If you are in the UK, feel free to message us about upgrading your order with tracking for an additional fee.
Regular shipping does NOT include tracking numbers. If you want a tracked package and super quick delivery at extra cost, please message me so we can figure out the best shipping mode for you.
ABOUT THE PACKAGING
All the packaging is discreet with no mention of pride-related items.
The time I need to prepare an order for shipping varies. Usually, I prepare orders once every other week. However, as I'm a person living with a disability this varies as my accessibility needs change day to day.
When you receive the confirmation email in your mailbox, that means that I went to the post office to send your package. Please refer to the shipping time for your location. Post office services may be slow, and take longer than usual, due to conditions outside of my control, which I am not responsible for. However, don't hesitate to reach out any time and I will gladly help you.
Unless your item(s) arrive damaged, I cannot accept any returns or exchanges. I apologize for any inconvenience. But please contact me if you have any problems with your order.
Conditions of reimbursement
If your package/envelope is damaged upon arrival, let me know within the 3 days after you receive it. We will find a mutual agreement on how to proceed, which may include reimbursement or re-sending your products, depending on the inventory at that time.