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FAQ - Frequently

asked questions

Processing time

The time I need to prepare an order for shipping varies. Usually, I prepare the orders every week. However, as I'm a person living with a disability this varies as my accessibility needs change day to day. 

Shipping time

When you receive the confirmation email in your mailbox, that means that I went to the post office to send your package. Please refer to the shipping time for your location. Post office services may be slow, and take longer than usual, due to conditions outside of my control, which I am not responsible for. However, don't hesitate to reach out any time and I will gladly help you.


Unless your item(s) arrive damaged, I cannot accept any returns or exchanges. I apologize for any inconvenience. But please contact me if you have any problems with your order.

Conditions of reimbursement

If your package/envelope is damaged upon arrival, let me know within the 3 days after you receive it. We will find a mutual agreement on how to proceed, which may include reimbursement or re-sending your products, depending on the inventory at that time. If your parcel doesn't arrive, please do contact me. We will check the address you provided together. Please note that I'm not responsible for any errors you make when typing in your address on the website, so please check that it is correct before submitting it. If an error in the shipping address was made, I can't be held as responsible.